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• Page 1 •
05/15/11 14:55Ober, Indiana

It seems the main thing people look for in a call center is average handle time, but that completely miss the boat with respect to quality control or customer satisfaction. In fact the focus on average handle time simply increases customer anger.

Related tags: • customer satisfaction • average handle time • call center •
01/10/11 07:20Ober, Indiana

Forum Tagged: How to deal with angry customers
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